Help Center & Support
Have questions or need assistance? We're here to help.
How does the 30-Day Free VIP Trial work? ▼
Every new member receives 30 days of Sparks Unlimited completely free with zero obligation. No credit card is required. When your 30 days end, your account automatically returns to our standard Free tier unless you choose to subscribe.
How does the 21 Questions deck work? ▼
Every morning at 8:00 AM local time, 21 psychometric questions unlock. We rank nearby profiles according to response alignment. Free tier unlocks the top 50%; Sparks Plus unlocks the top 60% and Sparks Unlimited unlocks the top 70%.
How do I report harassment or spam? ▼
Tap the shield or flag icon on any profile or inside active chat. Reported users are sent directly to our 24/7 AI & Human Moderation queue.
How do I manage or cancel my subscription? ▼
On iOS: Open your iPhone Settings ➔ Tap your Apple ID at the top ➔ Tap Subscriptions ➔ Select 21 Sparks ➔ Tap Cancel Subscription.
On Android: Open the Google Play Store ➔ Tap your profile icon ➔ Tap Payments & subscriptions ➔ Tap Subscriptions ➔ Select 21 Sparks ➔ Tap Cancel.
What happens when I delete my account? ▼
Per Apple Guideline 5.1.1 and GDPR, tapping 'Delete Account' immediately and permanently purges all profile media, answers, chats, and subscriptions.